As an NBS customer you’ll become part of the NBS community with access to specialists for help when you need it and opportunity to contribute.

Software support

Our experienced NBS Software Support team are here to help you with any NBS software related queries you may have, and can be contacted via email, live chat and telephone from 9am until 5pm Monday to Friday, excluding bank holidays. Find out more about software support.

In-built guidance and knowledge base 

All the information you need to get started can be found within the software itself. Knowledge base software support. 


We offer three interactive hands-on courses to help you and your office learn to use the tool more effectively. Find out more about training courses for NBS Building.

Specialist Advice

At NBS you will have access to our extensive team of industry and technical specialists, here to assist you with any specialised content questions.

Research and Beta testing

Customer research is essential to the development of our products and tools. At NBS we have a dedicated research team and Beta test program gathering information and intelligence enabling the development of our products and are also used to produce industry leading reports, such as the NBS BIM report. Find out more about NBS Beta testing