Our Customer Support
area is for you
As an NBS customer you’ll become part of the NBS community with access to specialists for help when you need it and opportunity to contribute.
Our experienced NBS Software Support team are here to help you with any NBS software related queries you may have, and can be contacted via email, live chat and telephone from 9am until 5pm Monday to Friday, excluding bank holidays. Find out more about software support.
At NBS you will have access to our extensive team of industry and technical specialists, here to assist you with any specialised content questions.
Getting Started Guide
We offer lots of help and support with using the program, including detailed instruction on:
- installation and licencing
- the NBS Landscape interface
- creating and editing specifications
- Publishing and reporting
Find out more about Getting started with NBS Landscape.
NBS software support offers a free interactive tutorial showing you how to install NBS Landscape.
The NBS Knowledge Base provides the latest information and advice on NBS products. There are currently over 150 knowledge base articles available for your reference, including many specifically written for NBS Landscape. View support articles for NBS Landscape.
We run two training courses for NBS Landscape - one as an introduction for specifiers who create and edit project specifications and a more detailed look at specification management and administration. Find out more about training courses for NBS Landscape.
Research and Beta testing
Customer research is essential to the development of our products and tools. At NBS we have a dedicated research team and Beta test program gathering information and intelligence enabling the development of our products and are also used to produce industry-leading reports, such as the NBS BIM report. Find out more about NBS Beta testing.