Symptoms

When attempting to install the software a message stating: ‘Internet Explorer 6 is not installed’ is displayed.

Cause

Either Internet Explorer 6 or above is not installed or it is installed but you do not have sufficient permissions to install software on this machine.

To find out which Internet Explorer you have installed, launch Internet Explorer and then click Help > About Internet Explorer.

Resolution

If you don't have Internet Explorer 6 or above installed, please download the latest version from the Microsoft Windows Internet Explorer area.

If you do have Internet Explorer 6 or above installed, then it is likely to be a permissions problem. Make sure you are logged on as Administrator and then restart the installation.