When you try to open NBS Create you get a dialogue stating Windows is configuring NBS Create:


Then you get an error:

The installed product does not match the installation source(s). Until a matching source is provided or the installed product and source are synchronized, this action can not be performed.

Contact your administrator or product vendor for assistance. If there is a matching installation source, type it below or click Browse to locate it.


Followed by:

Error 1731. The source installation package for this product NBS Create is out of sync with the client package. Try the installation again using a valid copy of the installation package ‘NBS Create.msi’.



Upgrading existing installations of NBS Create on Microsoft Windows Vista. New installations of NBS Create are unaffected. Other versions of Microsoft Windows operating systems are unaffected.


This will be fixed by uninstalling and reinstalling NBS Create.