Symptoms

When starting your NBS Software the following error message is displayed:

 

 'To run this software correctly you require all of the correct library files'


Cause

When NBS first loads it attempts to locate the Resources folder, this folder contains the library files for the software.

If you see this error message the software cannot locate the correct library files to function correctly.


Resolution

There may be a few reasons why the software is displaying this error message. Please check the following:

  1. If you are aware of another machine working fine, go to Tools > My Settings and select the File Locations tab, make a note of the NBS Libraries Location, go back to the broken machine and compare the locations. You should configure your program to the same location.

  2. If your software accesses the library files from a network please check your network has no connection problems.

  3. If your software is installed as standalone please go to Tools > My Settings, select the File Locations tab, and change the NBS Libraries Location to the default path of: C:\Program Files\NBS\*NBS Product*\Resources.

    (Note: *NBS Product* being either NBS Building, NBS Landscape or NBS Engineering Services)

4. Restart your NBS Product.