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Create KB10222 - Revoked Seat


The NBS Create licensing server clears unused library seats when there has not been any contact with the NBS Create program for more than 30 minutes. It does this whenever a new user tries to log on to the licence.

More information

The NBS Create program connects to the licensing server every 5 minutes. If the licensing server does not receive a connection from an active user for a period of 30 minutes then their seat will be released when the next user tries to log on to that licence.


If you get this error, save (if prompted or you are using NBS Create v1.5), close the program and reopen again.

If your internet connection is intermittent, we recommend changing to a more stable connection. For example, you are likely to encounter this message if you are on a train.

If you are working in the office using Wi-Fi, we recommend connecting to the internet with a wired connection.

If you are using a wired internet connection and you encounter this message, you may have issues with your internet connection. We recommend investigating this with your network administrator.

We are looking at increasing the time before the seats are released and will update this article as we make changes to the system.

If you would like more information, please contact NBS Software Support.

Related links

Why NBS Create needs an internet connection and what you can do without one