When you go to Tools > My Settings, you get the following message: “It was not possible to load your administrator settings file:…”
Sometimes when you browse to the location, it may not show up - this is because the file is still defaulted as a .tmp file in the Admin folder (this can be viewed through your file browser/windows explorer):
Outside of the software, you'll need to do the following:
1. Browse to that location.
2. Make a copy of the officesettings.xml.tmp file and paste it in the same location - you'll see a duplicate but renamed to officesettings.xml - copy.tmp.
3. Rename the copied file to simply officesettings.xml.
NOTE: Do not delete the original .tmp files as they can be still used if the renamed files become unreadable or corrupt.
When you go back to your NBS software, it will appear now to be selected:
Once you have clicked on the Open button, the program will prompt you to restart the software: