Support Policy

This NBS Support Policy details how and when you can access support for you NBS products.

NBS Customer Support Services are available to provide you with an efficient and effective support service so that you may enjoy NBS products with ease.

Support channels

If you require support please locate your product below for information on how to contact us.

Product

Support

NBS Create

NBS Building

NBS Landscape

NBS Contract Administrator

NBS Scheduler

NBS Plug-in for Autodesk® Revit ®

NBS Websites

UK: Monday – Friday 8:00am – 5:30pm GMT

Telephone:

UK 0345 456 9594
Rest of the world +44 191 232 9594

Email: support@theNBS.com

Live chat: theNBS.com

Online: theNBS.com/support
NBS Chorus UK: Monday – Friday 8:00am – 5:30pm (GMT)

Login to NBS Chorus to access support from the Help menu.

Support tickets: raise a support ticket from within NBS Chorus.

Live chat: available within NBS Chorus

Self Service Knowledgebase: available within NBS Chorus*

Email: gethelp@theNBS.com

Telephone:

UK 0345 456 9594
Rest of the world +44 191 232 9594

Response times

We aim to resolve support requests within one working day.

Should a support request require escalation to our technical or development teams for further information or investigation, this may impact the time it takes to resolve your issue. In these instances, we will provide regular updates on our progress.

Feedback

NBS Customer Support Services welcomes your feedback on your experience of our support service. You will offered the opportunity to provide feedback following resolution of your support request.

The NBS Support Policy is a guide only and does not represent a legal contract. NBS reserves the right to amend this policy from time to time.


August 2018