This Hubexo Support Policy details how and when you can access support for your Hubexo products.
Hubexo Customer Support Services are available to provide you with an efficient and effective support service so that you may enjoy Hubexo products with ease.
Support channels
If you require support please locate your product below for information on how to contact us.
NBS Chorus
UK:
Monday – Friday 9:00am – 5:00pm (UK local time) *
* Please note: In addition to evenings and weekends, the Hubexo office will also be closed on all public holidays observed in England and Wales. In respect to the public holidays during December and January, the office will close at 12.30pm on the business day prior to the ‘Christmas Day’ public holiday and reopen at 9:00am on the business day following the ‘New Year’s Day’ public holiday.
Telephone:
UK: 0345 456 9594 (Option 2)
Rest of the world: +44 191 232 9594
Email: support@theNBS.com
Online: theNBS.com/support
Login to NBS Chorus to access support from the Help menu and raise a support ticket from within NBS Chorus.
Live chat: available within NBS Chorus Self Service
Knowledge base: accessible by selecting Help, then Read our support articles within NBS Chorus
Other Products
NBS Contract Administrator - NBS Source - NBS Partner Platform - NBS Plug-in for Autodesk® Revit® - Hubexo Websites
UK:
Monday – Friday 9:00am – 5:00pm (UK local time) *
* Please note: In addition to evenings and weekends, the Hubexo office will also be closed on all public holidays observed in England and Wales. In respect to the public holidays during December and January, the office will close at 12.30pm on the business day prior to the ‘Christmas Day’ public holiday and reopen at 9:00am on the business day following the ‘New Year’s Day’ public holiday.
Telephone:
UK:0345 456 9594 (Option 2)
Rest of the world: +44 191 232 9594
Email: support@theNBS.com
Online: theNBS.com/support
NOTE: Support for NBS Create, NBS Building, NBS Landscape ended on 30 June 2021. Support for NBS Scheduler and NBS Domestic have also now ended.
Response times
We aim to resolve support requests within one working day.
Should a support request require escalation to our technical or development teams for further information or investigation, this may impact the time it takes to resolve your issue. In these instances, we will provide regular updates on our progress.
Feedback
Hubexo Customer Support Services welcomes your feedback on your experience of our support service. You will be offered the opportunity to provide feedback following resolution of your support request via a survey link.
If you’d like to provide feedback on our products or suggest areas for future development, our user forums are available through the Support area of our website.
The Hubexo Support Policy is a guide only and does not represent a legal contract. Hubexo reserves the right to amend this policy from time to time.
February 2025
