Our Support pages are designed to help you get the most from NBS services.

Just starting out? Our getting started guides will get you up and running in no time at all.

Keeping up-to-date? Download the latest versions of our software and find out about the latest updates to content.

Looking for support for a particular tool? Select the name of your tool from the list below.

Service Status

All NBS services are fully operational. Read more

Planned Works

There are no planned works. Read more


Support by tool

Get up and running

Get up and running with NBS tools in no time at all. Here's what you need to know to get started.
Contact us for help and support


0345 456 9594


Our main office is open from 9:00 am to 5:00 pm Monday to Friday. Our Customer Support team have extended opening hours of 8:00 am to 5:30 pm.


+44 (0)191 232 9594 from overseas. Please note that calls may be recorded for quality and training purposes and to ensure we deliver the best possible experience.

Training and learning

At NBS we offer a wide variety of interactive training courses and educational material, to help you get the most from NBS software tools.

You can learn more about NBS Create via our interactive eLearning modules. These instant-access modules offer the flexibility of learning at a time and a pace that suits you.

Give your professional development the edge by tapping into the latest industry events and training opportunities.

Have your say and help shape our services

Feedback and Support Policy
  • Let us know what you think of NBS tools and services.
    Get in touch
  • The NBS Support Policy details how and when you can access support for you NBS products.
    View Support Policy
Help shape our services
  • NBS Advisory PanelJoin us to discuss current issues facing construction industry professionals and help inform the development of NBS services.
  • NBS Beta Test ProgrammeDirectly influence NBS product quality by testing what we're developing.