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Applicable solutions - part 1: dealing with difficult people

Feb 1, 2013 |NBS

This programme demonstrates how to deal with an employee whose unacceptable behaviour has resulted in potential loss of business, a falling out with other staff and a client who no longer wishes to deal with him.

Key learning points:

  • How to deal with a relationship breakdown with a client
  • How to deal with a relationship breakdown with staff
  • What is a fair reason for dismissal

About the contributors

Hay & Kilner Solicitors is one of the leading law firms in Newcastle upon Tyne. They offer a complete commercial and personal legal service to clients – locally, nationally and overseas.

Neil Dwyer is the Head of Employment at Hay & Kilner with over 20 years’ experience in this area. He is a member of the Employment Lawyers Association and is named as a “Leading individual” in this area of law in independently researched guides to the legal profession.

Sarah Hall is a Partner at Hay & Kilner with over 10 years employment law experience dealing with all aspects of employment law advice. She is a member of the Employment Lawyers Association and is named as a “Leading individual” in her field in Chambers Guide, an independently researched guide to the legal profession.

Rodney Jones is a Partner at Hay & Kilner, in the Commercial Disputes team. He has many years of broad experience in a range of litigation matters and is now substantially committed to exploring forms of alternative dispute resolution, including mediation, to find the optimum solutions for his clients.


RIBA CPDDisclaimer: NBS TV programmes are the intellectual property of RIBA Enterprises and it shall be a breach of this right to copy, or in any way exploit commercially or show in public any of the programmes without the express permission of RIBA Enterprises.
The information contained in the programmes is not intended and accordingly shall not be relied upon either as a substitute for professional advice or judgement or to provide legal or other advice with respect to any particular circumstance. RIBA Enterprises accepts no responsibility for loss occasioned to any person acting or refraining from action as a result of the information contained in the programmes.
 

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