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DMRB: General Principles and Scheme Governance GG 901 Customer service standard for the quality and timeliness of responses to customer contact
Publication Year
2021
Document Status
Current
Abstract
Details service standard requirements for the timeliness and quality of responses to customer contact. Looks at aspects covered and implementation.
Document History
General Principles and Scheme Governance. General information. Version 1.0.0 dated Jun 2021.
Publisher Information
Highways England
Highways England is now known as National Highways and was responsible for the operation, maintenance and improvement of England's motorways and major A roads. It was an executive non-departmental public body, sponsored by the Department for Transport and was formerly known as Highways Agency.
National Traffic Operations Centre
3 Ridgeway
Quinton Business Park
Birmingham
HE
UK
Website: www.highways.gov.uk
Email: info@highwaysengland.co.uk
Tel: 0300 123 5000
