Click here to find out how to access this document
A lean toolkit for highway services. Annex 1: Case studies. Version 1 December 2013
These case studies demonstrate areas where Local Authorities have successfully improved their processes in apply lean methodology to service delivery.
Highways Maintenance Efficiency Programme (HMEP). Accompanies the main report: A lean toolkit for highway services (DFT, 2013).
Department for Transport
The Department for Transport is a UK Government department that provides leadership across the transport sector to achieve its objectives, working with regional, local and private sector partners to deliver many of the services. These activities were formerly carried out by the Department for Transport, Local Government and the Regions.
Great Minster House
76 Marsham Street
Tel: 020 7944 8300