Privacy Information Notice: Research

Thank you for agreeing to take part in this market research from NBS, your feedback is important to us.


NBS is a technology platform for the construction industry. Thousands of users interact daily with our tools to create specifications, find products, and develop their digital models. NBS is backed by the Royal Institute of British Architects (RIBA), who are a significant shareholder, and industry advocate for us. Through our relationship with the RIBA, we have unique knowledge of and access to the architecture and design communities. We also play an active role on many cross-industry bodies and groups, representing other construction disciplines including engineering.

In 2018, we also took a significant investment from LDC, the Private Equity arm of Lloyds Banking Group, to help fund our growth and global expansion.

NBS conducts a range of surveys and interviews with construction professionals: this can include research with specifiers and designers from various disciplines, manufacturers, and contractors, among others. These studies collect data for research purposes only and the information gathered is not used for marketing or sales. The details you provide are used for aggregated analysis – that is, responses are pooled with those of other research participants to ensure anonymity.

NBS carries out research and processes data in accordance with the Market Research Society (MRS) Code of Conduct, EU General Data Protection Regulation (GDPR) 2018 and Data Protection Act (DPA) 2018 and Privacy and Electronic Communications Regulations (PECR). When carrying out research overseas, we also observe the relevant local legislation such as the Canadian Privacy Statutes and anti-spam legislation, the Australian Privacy Act and the International Code on Market and Social Research (the “ESOMAR Code”).

Who do you contact about research?

The exact people we contact to invite to participate in research varies between projects. Generally, the people we contact fall into one or more of the following groups:

  • Subscribers to NBS (including Digicon Information Inc.) products and services;
  • Previous subscribers to NBS products and services;
  • Those who have previously discussed a subscription to NBS with us;
  • People who have created an NBS ID to use one or more of our services (such as the NBS National BIM Library);
  • Those working within the construction industry in the relevant country.

People may also access some of our research through public links. For instance, via the NBS newsletter or website, press releases, social media, and articles within construction industry publications.

Your participation in research

Within all of our research we want to learn from your experience in the industry, to help NBS and the industry as a whole improve and respond to the challenges faced by the sector.

Your participation in NBS research is voluntary.

  • Where you are participating in a survey, you can withdraw your consent at any time. We will only analyse any responses you provide if you initially click next to begin the survey and click on submit at the end of the questionnaire to send your responses to us.
  • Where you are participating in other research such as an interview or group discussion, you can withdraw your consent at any time by asking the facilitator to stop the interview. We will not analyse any information provided before you stop the interview.

We will use the information you provide us with for research purposes only. By completing the research you agree to NBS processing your data for research purposes.

At times we may ask for your consent to use your information for other purposes; for example, to administer a prize draw (if applicable); to ask for your consent to contact you to follow up on comments made in the research; or for further research. We will only use your personal information for these additional purposes where you have given your consent for us to do so.

What personal information do you collect in research?

During our research we will typically ask you to provide some of the following types of information:

  • Behavioural information such as how you carry out design work or provide information;
  • Attitudinal information to help us understand your perceptions such as perceptions of NBS;
  • Extended open-ended responses that allow you to explain your views in your own words;
  • Demographic or firmographic information such as the size of your company;
  • Optional contact information that enables NBS to:
    • Administer a prize draw (if applicable)
    • Inform you when a summary of findings or report is available (if applicable and where you agree to this); and
    • For further research or case study purposes where you have agreed to this contact.

How do we look after your information?

  • NBS administer this research.
  • NBS will treat all information in strict confidence.
  • NBS always carries out research, including this survey, in accordance with the Market Research Society Code of Conduct.
  • During the research, you may be asked to give some personal information, like your name or email address. You don’t have to provide us with this personal information, and it will only be made available to a small number of people within NBS who are working on the project, unless you explicitly tell us we can share it more widely.
  • When we share the data with the wider business, or publish the findings (if applicable), we will only provide aggregated data or anonymous comments; this ensures that you remain anonymous. Your individual responses will not be shared with the wider business unless you have given your permission for us to do this.
  • We will not keep your personal data for longer than it is required for the research purposes.
  • We will only contact you about the answers you have given us in our research if you have told us that we can.

Opt out

Your involvement within NBS research is voluntary. If you do not wish to take part in any NBS research please email unsubscribe to

You may withdraw your consent to participating in this particular research at any time. You can do this by informing the researcher or closing the internet browser for an online survey.

You can also inform us by contacting us on or telephoning +44 (0)345 456 9594.


Information submitted to us will be stored on our servers or those of approved and verified third party service providers. We store the data you provide us within the EU.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to the address below.

Upon request we will also:

  • Provide you with personal data we hold about you, so you can use it for your own purposes;
  • Delete any personal data we hold about you;
  • Rectify any inaccurate or incomplete personal data we hold about you;
  • Restrict our processing of your data, in line with current guidance.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Changes to this research privacy notice

We keep our research privacy notice under regular review. We last updated this research privacy notice in August 2019.

How to contact us

Requests for information about our research privacy policy can be emailed to us at or in writing to:

NBS Research,
The Old Post Office,
St Nicholas Street,
Newcastle upon Tyne,

Alternatively, if you have any questions or concerns about how we may use your personal information data, or wish to make a complaint about our handling of your personal information, please contact us either by post at RIBA Enterprises Limited, The Old Post Office, St Nicholas Street, Newcastle upon Tyne, NE1 1RH, or by email to We will investigate any complaints you notify to us and we will aim to ensure that any complaint and any queries you submit to us are resolved in a timely and appropriate manner.

You can also request a copy of your personal information that we hold on our systems by contacting us using the above details and if any personal information that we hold about you is incorrect, you may request its correction. We may make a small administrative charge for this, and will need proof of your identity.

Further information is available within the NBS Privacy Policy.


Under the general data protection act you have the right to lodge a complaint with a supervisory authority. In the UK this is the ICO. Details of how to do this are available here.