Our Vision, Mission and Values

All the latest NBS and industry news and stories

We’re looking for people with a wide range of skills and experiences to work right across our business.

NBS work with reseller partners across the globe to deliver NBS products and services locally

Helping our customers design and build a more sustainable built environment whilst setting our own sustainability targets to contribute to a greener future for all.

PlatformResourcesSupportEventsAbout NBS for SpecifiersNBS for ManufacturersNBS ChorusNBS SourceUniclass 0345 456 9594 Sign in / Register

Platform

NBS Chorus Plans and features Small works Preliminaries New Book a demo Sign in to NBS Chorus NBS Source Browse by category Browse by manufacturer For manufacturers Go to NBS Source Uniclass New Articles and updates Specifying with Uniclass Feedback and Support Find a code Other tools Construction Information Service (CIS) Plug-ins

Resources

Knowledge Case studies Authors Whitepaper Reports Digital Construction Report Sustainable Futures Report New Resources New Sample Specifications Financial Summary New

Support

Support NBS Academy Downloads and updates

About

About NBS Newsroom Careers New Partners Sustainability

Platform

NBS Chorus Plans and features Small works Preliminaries New Book a demo Sign in to NBS Chorus NBS Source Browse by category Browse by manufacturer For manufacturers Go to NBS Source Uniclass New Articles and updates Specifying with Uniclass Feedback and Support Find a code Other tools Construction Information Service (CIS) Plug-ins

Resources

Knowledge Case studies Authors Whitepaper Reports Digital Construction Report Sustainable Futures Report New Resources New Sample Specifications Financial Summary New

Support

Support NBS Academy Downloads and updates

About

About NBS Newsroom Careers New Partners Sustainability

Support Policy

This NBS Support Policy details how and when you can access support for your NBS products.

NBS Customer Support Services are available to provide you with an efficient and effective support service so that you may enjoy NBS products with ease.

Support channels

If you require support please locate your product below for information on how to contact us.

Product

Support

NOTE: Support for NBS Create, NBS Building and NBS Landscape will end on 30 June 2021. More information.

NBS Create

NBS Building

NBS Landscape

NBS Contract Administrator

NBS Scheduler

NBS Plug-in for Autodesk® Revit ® NBS Websites

UK:

Monday – Friday 9:00am – 5:00pm GMT

Telephone:

UK: 0345 456 9594

Rest of the world: +44 191 232 9594

Email: support@theNBS.com

Live chat: theNBS.com

Online: theNBS.com/support

NBS Chorus

UK:

Monday – Friday 9:00am – 5:00pm (GMT)

Login to NBS Chorus to access support from the Help menu.

Support tickets: raise a support ticket from within NBS Chorus.

Live chat: available within NBS Chorus Self Service

Knowledge base: available within NBS Chorus*

Email: support@theNBS.com

Telephone:

UK 0345 456 9594

Rest of the world +44 191 232 9594

Response times

We aim to resolve support requests within one working day.

Should a support request require escalation to our technical or development teams for further information or investigation, this may impact the time it takes to resolve your issue. In these instances, we will provide regular updates on our progress.

Feedback

NBS Customer Support Services welcomes your feedback on your experience of our support service. You will offered the opportunity to provide feedback following resolution of your support request.

The NBS Support Policy is a guide only and does not represent a legal contract. NBS reserves the right to amend this policy from time to time.

August 2018