We aim to resolve support requests within one working day.
Should a support request require escalation to our technical or development teams for further information or investigation, this may impact the time it takes to resolve your issue. In these instances, we will provide regular updates on our progress.
NBS Customer Support Services welcomes your feedback on your experience of our support service. You will offered the opportunity to provide feedback following resolution of your support request.
The NBS Support Policy is a guide only and does not represent a legal contract. NBS reserves the right to amend this policy from time to time.
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