Other tools NBS offers a range of tools for specification and collaboration National BIM Library The most trusted BIM Library in the UK, certified to the internationally-recognised NBS BIM Object Standard Uniclass 2015 A dynamic and unified classification system for the construction industry covering all sectors Construction Information Service (CIS) A comprehensive online collection of construction related standards, regulations, technical advice and articles Plug-ins NBS provides a range of tools to help connect your CAD model to your specification model
PlatformResourcesSupportEventsAbout TheNBS.comManufacturersUniclass 2015Get in touch 0345 456 9594 Sign in / Register

Platform

NBS ChorusFeatures and pricingMastersNotesBook a demonstrationSign in to NBS ChorusOther toolsNational BIM LibraryUniclass 2015Construction Information Service (CIS)Plug-ins

Resources

KnowledgeSample SpecificationCase studiesAuthors

Support

SupportTrainingDownloads and updates

About

About NBSNewsroom

Platform

NBS ChorusFeatures and pricingMastersNotesBook a demonstrationSign in to NBS ChorusOther toolsNational BIM LibraryUniclass 2015Construction Information Service (CIS)Plug-ins

Resources

KnowledgeSample SpecificationCase studiesAuthors

Support

SupportTrainingDownloads and updates

About

About NBSNewsroom

Support Policy

This NBS Support Policy details how and when you can access support for your NBS products.

NBS Customer Support Services are available to provide you with an efficient and effective support service so that you may enjoy NBS products with ease.

Support channels

If you require support please locate your product below for information on how to contact us.

Product

Support

NBS Create

NBS Building

NBS Landscape

NBS Contract Administrator

NBS Scheduler

NBS Plug-in for Autodesk® Revit ® NBS Websites

UK:

Monday – Friday 8:00am – 5:30pm GMT

Telephone:

UK: 0345 456 9594

Rest of the world: +44 191 232 9594

Email: support@theNBS.com

Live chat: theNBS.com

Online: theNBS.com/support

NBS Chorus

UK:

Monday – Friday 8:00am – 5:30pm (GMT)

Login to NBS Chorus to access support from the Help menu.

Support tickets: raise a support ticket from within NBS Chorus.

Live chat: available within NBS Chorus Self Service

Knowledge base: available within NBS Chorus*

Email: support@theNBS.com

Telephone:

UK 0345 456 9594

Rest of the world +44 191 232 9594

Response times

We aim to resolve support requests within one working day.

Should a support request require escalation to our technical or development teams for further information or investigation, this may impact the time it takes to resolve your issue. In these instances, we will provide regular updates on our progress.

Feedback

NBS Customer Support Services welcomes your feedback on your experience of our support service. You will offered the opportunity to provide feedback following resolution of your support request.

The NBS Support Policy is a guide only and does not represent a legal contract. NBS reserves the right to amend this policy from time to time.

August 2018