Already use NBS Contract Administrator?
Our Customer Support area is for you

As an NBS customer you’ll become part of the NBS community with access to specialists for help when you need it and have the opportunity to contribute.

Software support

Our experienced NBS Software Support team is here to help you with any NBS software-related queries you may have, and can be contacted via email, live chat and telephone from 9am until 5pm Monday to Friday, excluding bank holidays. Find out more about software support.

Specialist Advice

At NBS you will have access to our extensive team of industry and technical specialists, here to assist you with any specialised content questions.

Getting Started Guide

We provide a wide range of support to help you with using the program, including detailed instruction on:

 Find out more about Getting started with NBS Contract Administrator.

Software tutorials

NBS software support offers a selection of free interactive tutorials showing you more about how to use NBS Contract Administrator including:

Knowledge Base

The NBS Knowledge Base provides the latest information and advice on NBS products. There are currently over 150 Knowledge Base articles available for your reference, including many specifically written for NBS Contract Administrator. View support articles for NBS Contract Administrator.


We run a half-day training session on NBS Contract Administrator, for anyone involved in the production and issuing of Architect’s/Contract Administrator’s instructions and certificates. Find out more about training courses for NBS Contract Administrator.

Research and Beta testing

Customer research is essential to the development of our products and tools. At NBS, we have a dedicated research team and Beta test programme, gathering information and intelligence, enabling the development of our products. They are also used to produce industry-leading reports, such as the NBS BIM report. Find out more about NBS Beta testing.